Shipping policy

Shipping Policy

Last updated: 8-13-26

Thank you for shopping with VeltrixFit! This Shipping Policy explains how we process and deliver your order.

Order Processing Time

All orders are processed within 1–2 business days (Monday–Friday, excluding holidays) after payment is confirmed. You'll receive a confirmation email with tracking information as soon as your order ships.

Orders placed after [cutoff time, e.g. 12:00 PM EST] may not begin processing until the next business day.

Shipping Time

Once dispatched, orders typically arrive within 7–12 business days, depending on your location and local customs processing.

Stage	Estimated Time
Order Processing	1–2 business days
Shipping (International)	7–12 business days
Total Estimated Delivery	8–14 business days

These are estimates, not guarantees. Actual delivery time can vary due to customs clearance, local carrier handling, weather, or high-demand periods like holidays and major sales.

(If you also offer a faster domestic shipping tier, add a row here with that timeframe.)

International Shipping & Customs

We currently ship to [countries/regions you serve, or "customers worldwide"].
Orders may be subject to import duties, taxes, or customs fees charged by your country. These fees are not included in your order total and are the customer's responsibility.
Customs policies vary by country. We recommend checking with your local customs office if you're unsure what to expect.

Order Tracking

You'll receive a tracking number by email once your order ships. Please allow 24–48 hours after dispatch for tracking data to update — this is normal.

Orders Shipped in Multiple Packages

Some orders may arrive in more than one package, and possibly on different days. This is normal for orders with multiple items and does not mean anything was lost — each shipment will have its own tracking number.

Shipping Delays

We work to meet the timelines above, but delays can occasionally happen due to factors outside our control, including:

Customs inspections or holds
Severe weather or regional disruptions
Carrier delays
High order volume during sales or holiday periods

If your order is significantly delayed past the estimated window, contact us at [support email] and we'll help look into it.

Incorrect Shipping Addresses

Please double-check your shipping address at checkout — we are not responsible for orders shipped to an address entered incorrectly by the customer. If you spot a mistake, email us right away at [support email]. We'll do our best to correct it before the order ships, but can't guarantee changes once it's dispatched.

Lost or Stolen Packages

If tracking shows your package as delivered but you can't find it, please check with neighbors or your local carrier depot first. If it still doesn't turn up, contact us at [support email] and we'll help investigate.